Privacy Policy

Last Updated: December 26, 2025

LilaVi Aesthetics and Wellness (“LilaVi,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining transparency regarding how personal information is collected, used, and shared. This Privacy Policy serves as a legal document designed to protect both our company and our clients and applies to all website visitors, clients, and individuals who interact with our services, whether online or in person.

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1. Types of Information We Collect

Personal Information

We may collect the following types of personal information:

• Full name

• Email address

• Phone number

• Date of birth

• Billing and payment information

• Appointment details and service history

• Information submitted through website forms or in person

Health & Treatment Information

To the extent relevant to aesthetic services, we may collect limited health-related information, including:

• Medical intake information

• Contraindications

• Treatment notes

• Images voluntarily submitted for consultation or progress tracking

Important Notice:
Information submitted through online forms is not protected under HIPAA. These forms are intended for scheduling, inquiry, and consultation purposes only and should not be used to transmit highly sensitive medical information.

Technical & Usage Information

When you visit our website, we may automatically collect:

• IP address

• Device type

• Browser type

• Cookies and analytics data

• Website navigation and interaction behavior

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2. How Information Is Collected

We collect information through the following methods:

• Online forms submitted through our website

• Appointment booking systems

• In-person intake forms

• Email, phone, and SMS communications

• Website cookies, analytics tools, and tracking technologies

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3. Purpose of Data Collection

We collect and use personal information for the following purposes:

• To provide, personalize, and manage aesthetic services

• To schedule appointments and maintain client records

• To process payments and transactions

• To communicate appointment confirmations, reminders, and service updates

• To improve website performance and user experience

• To send marketing or promotional communications with your consent

• To comply with applicable legal, regulatory, and insurance requirements

We do not use personal information to make automated decisions regarding your care.

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4. SMS, Email & Communication Consent

By providing your phone number or email address, you consent to receive:

• Appointment confirmations and reminders

• Service-related updates

• Promotional or informational messages

You may opt out of SMS communications at any time by replying STOP, or unsubscribe from emails using the link provided in our messages.

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5. Data Sharing & Disclosure

We do not sell or rent your personal information.

We may share information only with trusted third parties that assist in operating our business and providing services, such as:

• Payment processors

• Scheduling and booking platforms

• Email and SMS communication providers

• Compliance, hosting, or analytics partners

• Medical providers when applicable and authorized

All third parties are contractually required to safeguard your information and use it solely for authorized purposes.

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IMPORTANT SMS DISCLOSURE:
Mobile Opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We may also disclose information when required by law, regulatory request, or to protect our legal rights.

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6. Cookies & Tracking Technologies

Our website uses cookies, tracking pixels, and analytics tools to enhance functionality and user experience. You may control cookie preferences through your browser settings; however, disabling cookies may limit certain site features.

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7. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information. While we take reasonable steps to secure data, no method of transmission over the internet is 100% secure. Submission of information is at your own risk.

8. Treatment Photos, Progress Images & Testimonials

Images taken before, during, or after treatments may be used for:

• Clinical documentation

• Progress tracking

• Internal training

Images will only be used for marketing or promotional purposes with your explicit written consent.

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9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information

• Request corrections or updates

• Request deletion of data not legally required to be retained

• Withdraw consent for marketing communications

To exercise your rights, please contact us using the information below.

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10. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Maintain accurate records

• Comply with legal, regulatory, and insurance obligations

When information is no longer required, it is securely deleted.

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11. Third-Party Links

Our website may contain links to external websites. LilaVi Aesthetics and Wellness is not responsible for the privacy practices or content of third-party sites. We encourage users to review external privacy policies independently.

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12. Minors

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental or legal guardian consent.

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13. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be reflected by a revised “Last Updated” date. Continued use of our services or website constitutes acceptance of the updated policy.

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14. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us at:

LilaVi Aesthetics and Wellness
📧 Email: info@lilaviaesthetics.com

📞 Phone: (908) 315-9900
📍 Address: 381 Chestnut Street, Union, NJ 07083